Neubauer’s Auto Repair Staff – Your Local Repair Shop
Meet the staff at Neubauer’s. Locally owned and operated, our repair shop has been providing quality car care in Ellicott City, since 1947. Neubauer’s Auto Repair employs honest ASE-certified technicians and mechanics. Our friendly staff is happy to discuss your car care needs.
Jim leads the team with over 36 years of experience. He grew up in the automotive field, starting out at the age of 14 working at the family’s Exxon station on Route 40, pumping gas and changing flat tires. When he turned 18 he moved into the repair bays and serviced customers’ vehicles while working for his father. In 1989, his father retired and sold Jim the Exxon station business. Over the years Jim worked and continued to grow the gasoline and service bay business. In 2001, Jim needed to expand and focus more on the core business, auto repair.
“I picked up all the pieces as we settled down here on Chevrolet Drive where we currently reside. While the shoes before me have been a challenge to fill, I continue to work on filling our Legacy that was built by my father and grandfather. I am proud to be part of the Neubauer heritage.”
Sarah started with Neubauer’s in 2000. She came on board with over 15 years in the customer service field. She appreciates the old hot rods, the 1972 Chevrolet Nova SS with a 350 engine has always been her dream car. She learned the automotive business from Jim Neubauer. Sarah obtained her AMI Accredited Automotive Manager degree in 2005. She has taken extensive training from the Elite Training Seminars and joined Ask Patty to make Neubauer’s a Female Friendly Shop. Sarah takes great pride in the relationships that she has formed over the years with many customers and their families.
Matt has been with Neubauer’s since 2009. He has a long history in the automotive business and customer service field. Matt’s knowledge in the European market and his continued training has made him an asset to the service department. Matt is always willing to explain, show diagrams and even take customers back into the bay to see their vehicle up on the lift to make sure they fully understand the repairs which are needed. Matt is also the proud father of two daughters Hannah and Madilyn who he is more than happy to brag about to customers who see their pictures in the waiting room.
Customer Service Representative
Chelsea is a 4th generation Neubauer who started in 2007 part-time. She graduated from high school in 2009 and went on to obtain her AA Degree at Howard Community College. Chelsea is learning all aspects of the family business in hopes to step into her father’s shoes one day. Chelsea works in the service department and has developed lasting relationships with many customers. She intends to take it one step at a time in learning every aspect of the automotive industry.
Robert (RJ) Poisall
RJ started with Neubauer’s in 2000 and is the shop’s Maryland State Inspector. He started with the dealership before coming over to an independent shop where he made his home. AC and suspension repairs are more of his specialty. RJ has extensive experience working on old cars which many customers are thankful for after having their cars fixed by him. RJ enjoys jogging and playing tennis. In the summer he enjoys time in his pool with his wife Phyllis and daughter Rachel.
Donny started with Neubauer’s in 2015. He came on board with a strong background in the automotive field, there’s a good chance he had a toolset before he could walk due to his expertise and knowledge. He is always eager to tackle those strange intermittent problem vehicles to find the cause and make sure the customer is happy. Donny is the family man who takes parts from one car and transfers them onto another to make a reliable car for one of his two sons or daughter.
Seth started working after school at Neubauer’s in 2010. He graduated in 2012 and enrolled into the GM Program at CCBC which he just completed in 2016. Being the 4th generation in the family business has some advantages and disadvantages. A big plus is that since he has been around the business his whole life he has seen what it takes to run a successful business.